IT Helpdesk Intern

The IT Helpdesk Intern role is an excellent hands-on opportunity to learn basic IT concepts, understand various compliance standards and develop your business acumen. This individual will have the opportunity to work on a small, but diverse team of IT professionals with a solid foundation of technical skills and operational excellence. Our team thrives on strong collaboration, open communication, and a positive team dynamic, all of which are key to our success.

• Provide front line support for onsite and remote employees by assisting with their IT-related issues and requests, providing guidance on software and cloud applications, operating systems, and hardware.
• Perform daily ticket intake and ticket queue management. Provide timely attention to all service requests, ensure clear and succinct internal ticket notes, and properly assessing urgency and impact of issues. Timely follow-up with end users, close monitoring of ticket status and progress, and excellent communication with end-users and internal team are essential to be successful in this role.
• Provision and deploy end user workstations, laptops, iPads, and desktop accessories for new hires; performs hardware refresh on pre-determined cycle in our Microsoft Autopilot/Intune environment.
• Create and manage user accounts, permissions, and access levels in various systems and applications. This includes but not limited to, user account administration, e-mail, telephony, cloud-based applications and resources.
• Develop and maintain documentation of common issues, solutions, and procedures to help streamline support processes and provide knowledge to other team members.
• Support Windows 11 project planning and assist with the seamless transition during upgrade implementation.
• Learn to operate conference room technologies and provide support to in-person and remote staff.

• Undergraduate or graduate candidate with a career focus in IT
• Basic understanding of software, hardware, and networking concepts
• Competencies:  Customer Service focus, Teamwork & Collaboration, Attention to Detail, Self-Starter, Analytical skills, Negotiation skills, Problem Solving, Organizational skills, Project Management, Adaptability, Professionalism, Written and Verbal Communications, Presentation skills, Strategic Leadership, Functional Leadership, Strategic Vision

Working Conditions

• Position may require periodic evening and weekend work, as necessary to fulfill obligations.
• Must be able to lift and transport at least 25 pounds
• Vision requirements include: close, distance, peripheral, color, depth perception, and the ability to adjust focus
• Computer use: Up to 90% of the time
• This role is based in Xeris’ Chicago office and requires five days per week in the office. On-site requirement may change at management’s discretion.

#LI-ONSITE

As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law.  It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. The anticipated hourly pay for this position is $16.75 per hour. 

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.